As countries and economies plunge through the COVID-19 Crisis, one thing is clear - there will be no return to the old 'normal', whatever that was. Whilst we can be sure that the health environment will eventually return to normal, this is likely to take some time. Thus there will be a gap between the short-term lock-downs that many people are living under and a new normal becoming established.
As with any period of crisis and significant change, with the right mindset there is a golden opportunity to accelerate changes that are beneficial to businesses, employees, customers, suppliers and the wider community. We provide below a simple framework that we have been using both within our own business and with clients around the world. Note the emphasis on finding near-term opportunities to take action that creates long-term strategic value.